Shipping policy

Shipping Origin
All orders are shipped from Prague, Czechia.

Processing Times

• In-stock puzzles: Dispatched within 1–3 business days

• Made-to-order puzzles: Dispatched within 3–7 business days

You will receive a confirmation email with tracking information once your order has been shipped.

Estimated Delivery Times
Delivery times may vary depending on destination and local postal services. Average delivery estimates:

• European Union: 5–10 business days

• North and South America: 7–21 business days

• Africa, Asia, Australia: 7–21 business days

Please note that these are estimates and not guaranteed delivery dates.

Customs, Duties & Taxes
Orders shipped outside the European Union may be subject to import duties, taxes, or additional charges imposed by the destination country. These fees are the responsibility of the buyer and are not included in the product or shipping price.

Delayed, Missing, or Damaged Orders
If your order is delayed, missing, or arrives damaged, please contact us at info@puzzleguy.store and we will assist you as quickly as possible.